Comcast Customers in the Twin Cities to Benefit from Unprecedented Investments and Innovation

Investments include more than 1,400 new Xfinity outdoor Wi-Fi hotspots, live in-home streaming and up to $15 million for business network expansion

St. Paul, Minn. – May 26, 2016 — Comcast customers in the Twin Cities will benefit from an unprecedented level of investments and innovations by the company in both residential and business services. The company today announced it will expand its Twin Cities infrastructure, deliver new products and services, and bring customers an even greater level of reliability and choice. Today’s announcements build on Comcast’s ongoing investments in its local metro area operations, now totaling more than $1 billion over the past several years.

“Our customers expect and deserve innovative, dependable products coupled with a great customer experience—and we’re working hard to deliver that,” said Jeff Freyer, Regional Vice President, Comcast Twin Cities. “With the infrastructure and technology investments we are announcing today, our customers can be confident they are receiving the fastest, most reliable products in the market.”

Customers will benefit from:

  • Enhancements to the industry-leading X1 platform, including an advanced Olympic experience.
  • More than 1,400 additional metro-wide Xfinity public outdoor Wi-Fi hotspots.
  • Improvements made to the customer experience, which includes new streamlined tools and processes, and hundreds of jobs being added to the Twin Cities.
  • A $15 million investment by Twin Cities Comcast Business that will provide greater choice for businesses of all sizes.

New Xfinity Residential Product and Technology Enhancements

X1 Live Streaming and Cloud DVR:
Comcast’s revolutionary X1 video platform has changed the way consumers watch TV. Live in-home streaming is now available to Twin Cities’ customers. This new capability gives customers access to their entire video lineup and Xfinity On Demand content on any connected device in their homes. And, later this year, Comcast will introduce the next generation of the X1 experience with the launch of Cloud DVR. This means customers will have the ability to stream or download their recordings to view anytime, anywhere, on any device.

Xfinity On Campus:
Comcast has launched Xfinity On Campus in the Twin Cities, which is a service that lets college students watch live TV and On Demand content on their IP-enabled devices, including laptops, tablets and smartphones while on campus. The service, which is included with room and board for students living in on-campus housing, is already available at dozens of college campuses across the country.

2016 Olympics:
Comcast NBCUniversal will deliver the most comprehensive and technologically advanced Olympics broadcast in history. For the first time ever, Comcast’s industry-leading X1 platform will combine live television, online streaming and on-demand content, athlete profiles, up-to-the minute stats, and a personalized viewer experience in one integrated NBC Olympics dashboard. All searchable, at any time.

Xfinity Wi-Fi:
Comcast is expanding its Wi-Fi presence across the Twin Cities metro area with the addition of more than 1,400 public outdoor Wi-Fi hotspots. These Xfinity hotspots will be installed in high-traffic locations such as public parks and recreation areas, retail locations and transit stops. Xfinity Wi-Fi will be available for unlimited use by Comcast customers, giving them the ability to take their Xfinity Internet experience with them. Non-customers will have the ability to use the service as well on a free- and fee-based scale. All locations are planned to be completed by the end of 2016.

Customer Experience Improvements
“We have listened to what our customers are saying. We know we have work to do to improve the customer experience and we’re on a mission to do it,” said Freyer.

Comcast is rolling out several new improvements to better serve customers in the Twin Cities, including:

  • Simpler billing statements—A new billing statement design means customers can better understand what they’re paying for and why.
    Better tools and apps—Customers who prefer to do everything online are now able to manage all aspects of their account from computers, tablets or smartphones. This can be done through the My Account app, a one-stop, self-service platform.
  • Being on-time for every tech appointment—Comcast is working toward a goal of 100% on-time arrival, but if we’re late, customers will receive $20 off their next bill, no questions asked. In addition, a new technology called Tech ETA will be available this year that will let customers know when their technician is 30 minutes away and includes the ability to monitor their progress.
  • Fixing it right the first time— Comcast is improving the reliability of our network, eliminating or changing processes and policies that no longer make sense and giving employees simpler tools and the power to fix customer issues the first time, minimizing call transfers.
  • Hiring to help our customers quickly on the phone and online—Comcast is hiring 5,500 U.S. based customer service employees, including 400 in the Twin Cities—reducing the number of contractors and agents working outside the U.S.

Comcast Business Investments

Last year, Twin Cities Comcast Business invested more than $3.2 million in expanding its fiber-optic network to serve additional business customers in many parts of the Twin Cities. In the next two years, Comcast Business will accelerate that commitment with plans to invest up to $15 million in network expansions. From Eden Prairie to Oakdale, from Brooklyn Park to downtown Minneapolis and St. Paul and beyond, businesses of all sizes will have a variety of new competitive options for business internet, video, voice and more. Projects planned for completion in 2016 include:

  • Bloomington:7900 International Drive; West Bloomington; 35W & Lyndale
  • Minneapolis: Downtown Minneapolis; Nicollet Mall expansion and renovation project
  • Brooklyn Park: Winnetka Ave. & Wyoming Ave.
  • Blaine: Anoka County Airport
  • Eden Prairie: Flying Cloud Airport; Technology Drive

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast’s Xfinity Launches Asian American Focused Crossings TV

New channel, including Hmong programs, available to most Twin Cities Comcast customers

St. Paul, Minn. – March 15, 2016 – Comcast today announced the launch of Crossings TV as part of the company’s Twin Cities area channel lineup. Founded in 2005, Crossings TV presents a variety of entertainment and information programming designed to meet the needs of Asian Americans across the country, including the Hmong community. Crossings TV is now available to most Twin Cities Comcast customers on channel 175 as a part of the Digital Starter tier.

Crossings TV features two hours of Hmong programming each weekday, in addition to four hours on Saturdays and Sundays. “Hmong News” and “Hmong Report” bring viewers the latest news affecting the Hmong community, both locally and internationally. “The Hmong Entertainment Hour” presents a wide selection of entertainment news, movies, music videos, interviews, coming attractions, and special coverage of local live events.

“Comcast is excited to bring Crossings TV and its selection of Hmong programming to our metro area customers,” said Jeff Freyer, regional vice president, Comcast Twin Cities. “Our region is fortunate to have a vibrant, growing Hmong population and it’s an honor to present programming that informs and reflects the many contributions Hmong residents and their families have made.”

David Vang is a technical supervisor for Comcast’s Twin Cities operations. As a first-generation U.S. citizen of Hmong descent, he feels a special connection to today’s announcement.

“Crossings TV with its Hmong programming helps bridge the gap for members of the Twin Cities Hmong community who want to stay connected to our colorful culture and heritage,” said Vang. “As a Comcast employee, I’m proud to work for a company that not only has the ability to bring this kind of programming to the community, but actually works to make it happen.”

  • Hmong-specific programming times on Crossings TV include:
  • Hmong News: Thursday, 9 p.m.; Friday, 9 a.m.
  • Hmong Report: Sunday, 9 p.m.
  • Hmong Entertainment Hour:
    • Monday – Thursday, and Saturday, 9 a.m.
    • Monday – Wednesday, Friday and Saturday, 9 p.m.
    • Thursday, 9:30 p.m.
    • Friday, 9:30 a.m.
    • Sunday, 10 p.m.

Note: all times listed are Central time zone, subject to change.

The full schedule of Crossings TV programming in the Twin Cities is available on the network’s website at
http://www.crossingstv.com/programming-minneapolis-st-paul/. Comcast’s full range of products and services is available to more than 1.1 million homes across the Twin Cities metro area and portions of Greater Minnesota and Western Wisconsin.

About Comcast Corporation:
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

Comcast to Host Job Fair at Downtown St. Paul Headquarters

WHAT:
Comcast is inviting interested individuals to learn more about the many employment opportunities now available at one of Minnesota’s leading digital media technology companies. The Comcast Job Fair will feature one-on-one and group presentations discussing a variety of career opportunities in the fields of customer service, in-home technical service and sales. Comcast representatives will also answer questions about the company’s full range of employee benefits such as comprehensive health care, 401k savings plan, tuition reimbursement, complimentary services, and much more.

Comcast currently has more than 120 open positions to be filled in a variety of departments in the Twin Cities as part of its nationwide commitment to provide an exceptional customer experience. The company announced late last year it will add a total of 400 new customer-facing positions in the Twin Cities by the end of 2016. Comcast is dedicated to making these job opportunities available to military reservists, veterans and their spouses or domestic partners.

Interested applicants should come prepared with questions on what it means to work at Comcast and the variety of available career opportunities with a growing, dynamic company in the field of cutting-edge technology innovation. Comcast’s St. Paul headquarters is directly accessible by Metro Transit. For more details visit www.comcast.com/careers.

WHO:
Members of Comcast Twin Cities Region leadership team
Comcast Twin Cities Human Resources team
Representatives from Comcast Twin Cities work groups
Field service technicians, customer service, sales

WHEN:
Tuesday, February 23, 2016
Noon – 7 p.m.

WHERE:
Comcast Twin Cities Headquarters
10 River Park Plaza
St. Paul, Minn. 55107

Comcast Announces New Leaders to its Twin Cities Regional Team

ST. PAUL, MN – January 21, 2016 – Comcast today announced it has added three new members to its Twin Cities Region senior management team, including Sales & Marketing, Engineering and Community Investment. These leaders will oversee operations in Comcast’s Minnesota, Wisconsin, Kansas and Missouri service areas.

“I’m excited to welcome these new employees to the Twin Cities senior management team,” said Jeff Freyer, Regional Vice President, Comcast Twin Cities. “These leaders will position us well as we continue to deliver the best and most innovative products in the market, improve the customer experience and further our commitment to the community.”

Dan GillanDan Gillan, Vice President, Sales & Marketing

Dan Gillan oversees all residential growth opportunities and initiatives for Comcast’s multiple product offerings, including video, high-speed Internet, digital phone, and home security / home management services. With over 15 years in the telecommunications industry, Gillan comes to the Twin Cities from Comcast’s California Region where he most recently served as Director of Retail Sales. In this role, Gillan was directly responsible for more than 500 employees at 44 different locations across the state, in addition to 400 indirect dealer and retail locations. Dan has also held senior leadership positions with other major telecommunications providers, including Cricket, Open Range and AT&T. Gillan holds a bachelor’s degree in business management from Kaplan University.

Rachel Williams, Vice President, Engineering

Rachel Williams

As Vice President of Engineering, Rachel Williams is directly responsible for all facets of the Twin Cities Region’s Engineering, Network Maintenance and Construction groups. Williams’ background and experience makes her highly qualified to oversee one of the most sophisticated communications networks in the world. For the last five years, Williams has held leadership positions in the aerospace and defense industry with General Dynamics, most recently as Director for Strategic Initiatives and Services within the company’s Information Technology group. Previously, Williams led a team of more than 440 management and frontline technology professionals as Director of Operations for Verizon in Virginia. Williams holds a doctorate in organization and management with a specialization in leadership from Capella University, and a Master of Business Administration and bachelor’s degree in political science and philosophy from Virginia Polytechnic Institute.

Meredith Moore Crosby, Director, Community Investment

Meredith Moore CrosbyMeredith Moore Crosby joins Comcast as Director of Community Investment. In her role, she will be responsible for strengthening and building on the company’s three strategic areas of local impact: digital literacy, community service and building tomorrow’s leaders. Moore Crosby most recently served with 3M Corporation as Director of Strategic Initiatives for 3Mgives, where her accomplishments included a sevenfold increase in expanding the reach of STEM (Science, Technology, Engineering and Math) projects in high-need communities. Moore Crosby also previously worked for McDonald’s Corporation as Director of Global Community Engagement. Moore Crosby has been featured in a variety of publications including Diversity Woman magazine, and recognized as one of the top 30 young leaders by Ebony magazine. She has also been recognized by the Minneapolis-St. Paul Business Journal as a recipient of the publication’s annual “40 Under 40 Awards.” Moore Crosby holds a bachelor’s degree in journalism from Howard University and a Master of Science degree from Northwestern University.

About Comcast Corporation:
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company. Visit www.comcastcorporation.com for more information.

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Comcast Announces 400 New Jobs Coming To St. Paul

Major investment includes expansion of Twin Cities facility

St. Paul, MN– November 16, 2015 – As part of its national commitment to provide an exceptional customer experience, Comcast today announced plans to add 400 new jobs beginning in early 2016 at the company’s regional office in downtown St. Paul.

The new jobs will include additional customer service representatives and managers in Comcast’s existing call center. To accommodate the growth, Comcast’s current 125,000 square-foot Twin Cities regional facility will add an additional 45,000 square-feet of lease space at its 10 River Plaza Park location. The construction will be completed by early 2016.

“Comcast’s decision to add 400 new jobs in St. Paul is tremendous news for Minnesota,” said Governor Mark Dayton. “I congratulate Comcast for its success, and thank the company for its continued commitment to Minnesota.”

Comcast will begin filling open positions in early 2016 and throughout the year. With the addition of these new jobs, the company will employ more than 2,400 individuals across the Twin Cities. Comcast is committed to hiring military reservists, veterans and their spouses or domestic partners for these new roles. Nationally, Comcast is committed to hiring 10,000 reservists, veterans and their spouses or domestic partners by 2017 across all levels of the organization.

“We are excited to further Comcast’s investment in the Twin Cities through the creation of these new jobs,” said Jeff Freyer, Regional Vice President, Comcast Twin Cities. “These jobs will not only make a positive impact in our community, but will also help Comcast deliver a better customer experience here and in communities across the western half of the United States.”

Today’s announcement underscores Comcast’s continued commitment to the Twin Cities where it serves more than 650,000 customers including thousands of local businesses. In 2014, Comcast’s total employee investment including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement totaled more than $150 million. Since 2007, Comcast has invested more than $550 million in technology and infrastructure into the Twin Cities region. Additionally, last year Comcast contributed more than $580,000 to Twin Cities community organizations and non-profits.

Comcast will begin advertising and posting new positions within the next month. Those interested in employment opportunities will be able to learn more at upcoming area career fairs and are encouraged to review current job profiles and openings at www.jobs.comcast.com, where they can also apply.

The additional jobs in St. Paul are part of Comcast’s multi-year plan to reinvent the customer experience and create a culture focused on exceeding customers’ expectations, at all levels of the company. As part of this customer experience transformation, Comcast plans to add more than 5,500 new customer service positions across the country over the next three years. This commitment also includes major investments in employee training, simplified billing, store renovations and the development of new technologies that will enable customers to more effectively interact with the company on their own schedule.

About Comcast Cable:
Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company. Visit www.comcastcorporation.com for more information.

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